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Shipping & Returns

An invoice confirmation email with tracking information is sent once an order ships.

STANDARD GROUND SHIPMENTS: Please allow 2 to 4 business days for new orders to ship.
EXPEDIATED SHIPMENTS: UPS/FEDEX Next Day, 2 or 3 Day Service ship same day if order received before 11am PST. Orders received after 11am PST leave the following business day.
INTERNATIONAL SHIPMENTS: Advance Adapters has the option to ship all out going packages to destinations outside of the continental U.S. via UPS to assure that all duties and brokerage fees are handled by the end consumer. Any shipping preference will be accommodated based on availability.

CARRIER PREFERENCE:

Please be aware that Advance Adapters will do its best to accommodate and process your shipment using the method and provider chosen at checkout, however, Advance Adapters LLC reserves the right change the carrier at their discretion without advance notification.

BACKORDERS:

Notification is sent by email the Estimated Ship Date (ESD) of any backordered components. Backordered items will ship via your original Shipping Method and, if originally authorized by credit card, will also be charged when available to ship.

RETURN AND REFUND POLICY:

To return product, please review our complete return policy below and carefully follow the "How to Return Product" steps to ensure you receive proper credit.

Advance Adapters will accept returns of merchandise in like-new condition within 30 days of the invoice date for full or partial credit of price paid pursuant to the Restocking Fee Policy. Refunds or credits on merchandise after 30 days is at the discretion of Advance Adapters. Please note that freight is non-refundable unless the refund is a result of an error on our part (please contact us for prepaid return arrangements).

Refunds will post to the original form of payment if available or by company check by request. We do not offer store credit. If the original transaction cannot be refunded for any reason, you will receive your refund via company check sent via US Postal Service.

If your purchase was made with one of our distributers or vendors:
• For a refund- please initiate the return with them.
• For exchanges or warranties- please contact us to see how we can help. Proof of purchase may be required.

If we receive a return that we cannot process (does not pass inspection, no RGA, arrives damaged from transit), upon request we can ship the part back to the customer (freight will be the customer’s responsibility), or we will dispose of the item after 7 days from notifying the customer.

RESTOCKING FEE POLICY:

A 5% processing fee will apply to your credit value for all returns not caused by our error, and additional restocking fees (up to 30%) may be assesed for any of the following:

Returned product does not have an RGA code (unauthorized return). Please contact us to request your RGA as noted in How to Return Product steps. To ensure proper credit is refunded, do not send product without notifying us in advance.
Returned product is received more than 30 days from date of original delivery.
Returned product is not returned in like-new condition. All items are assumed to have been delivered in like-new condition unless otherwise reported by end customer within 7 days of order delivery.
Return of partial kit (Individual parts will not receive full retail value if purchased in a kit).
Return of parts that have been modified, painted, missing 1 or more components listed in description of part contents or damaged due to improper return packaging.
Return or exchange of a custom-built unit (Atlas Transfer Cases are considered custom-built). Additional restocking fees may apply for returned custom products.

DAMAGED or DEFECTIVE / WRONG PARTS SENT IN ERROR / LOST or REFUSED SHIPMENTS / ADDRESS ERRORS:

If you believe we have made an error on your order (wrong parts, missing parts, etc.) OR have defective or damaged item(s), please report it to us within 7 days to ensure we can resolve it efficiently. Issues reported after 7 days may not qualify for prepaid return shipping, no-charge replacement, or waived restocking fee.
If you believe your package was damaged or Lost in Transit, please FIRST contact the Freight Carrier immediately to file a claim THEN report the issue to Advance Adapters for assistance.
On a Refused Shipment, we reserve the option to recoup our cost for any return freight charges against the value of the refund. Freight is non-refundable.
Address accuracy is advised by email when order is placed. Advance Adapters is not responsible for any address errors after an order has left our facility. If deemed undeliverable by a freight carrier due to an invalid address provided by customer, we reserve the option to recoup our cost for any return freight charges against the value of the refund. Freight is non-refundable.

RETURNING HEADERS:
We guarantee that if you are not satisfied with the fit of our headers, you can simply return them with no restocking fee if they are returned in like-new condition and have no damage or modifications. Damage caused by transit must be reported before a return request is made. Please request your RGA right away to get your return processed quickly. Freight is non-refundable.

HOW TO RETURN PRODUCT:

1) Contact us to receive a (RGA) Return Authorization either by phone at 1-800-350-2223.
2) Please ensure the packaging of returning product is sufficient to transport without damage per Restocking Fee Policy (see above).
3) Please write the RGA Code on the outside of the box or place it inside with the part.
4) Return postage paid to the address below using your preferred delivery service. If your return is a result of an error on our part, we will make prepaid return arrangements with your RGA.

4320 Aerotech Center Way, Paso Robles, CA 93446

5) Please allow 2-3 weeks for your return to be processed. You will receive a credit confirmation email once completed.